Terms of Service / User Agreement

Effective Date: August 1, 2026

Last Updated: August 1, 2026

These Terms of Service / User Agreement (the “Terms”) govern access to and use of the PCI Community, Ask Parts of Canada website, community forum, expert content, parts store, related websites, applications, communications, and other services made available by Parts of Canada Ltd., carrying on business as Ask Parts of Canada and/or PCI Community (“Parts of Canada Ltd.,” “Ask Parts of Canada,” “PCI,” “we,” “us,” or “our”).

Our mailing address is:

Parts of Canada Ltd.

PO Box 415, Main Station

Okotoks, Alberta T1S 1A6

Canada

Please read these Terms carefully. They form a legally binding agreement between you and us.

By accessing or using our website, registering an account, posting or viewing community content, submitting a question, communicating with an expert, purchasing a product, or otherwise using any part of our services, you acknowledge that you have read, understood, and agree to these Terms.
If you do not agree with these Terms, you must not use our services.

Nothing in these Terms is intended to limit or exclude any right or remedy that cannot lawfully be limited or excluded under applicable Canadian federal, provincial, or territorial law.

1. Our Services

Parts of Canada Ltd. operates an online appliance-related platform that may include:

a public or member-based appliance repair community forum;
questions and answers concerning appliance diagnosis, repair, maintenance, installation, and parts;
articles, blog posts, videos, diagrams, photographs, technical information, and educational material;
contributions from members, moderators, technicians, experts, manufacturers, suppliers, and other third parties;
an online store offering appliance parts, accessories, tools, or related products;
customer-support and account services; and
other features or services we may introduce from time to time.

The availability and features of the services may change without notice.

2. Eligibility and Capacity to Contract

You may use the services only if you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority in your province or territory of residence, you may use the services only with the involvement and permission of a parent or legal guardian where permitted by law.

You must not create an account or make a purchase using false identifying information or on behalf of another person without proper authorization.

3. Appliance Repair Information — Important Safety Notice

3.1 Educational Information Only

Information made available through our forum, blog, expert discussions, product pages, comments, videos, diagrams, messages, or other services is provided primarily for general informational and educational purposes.

Appliance diagnosis and repair can involve significant hazards, including:

electrical shock or electrocution;
fire;
natural gas, propane, carbon monoxide, or combustion hazards;
refrigerants and pressurized systems;
water leaks and flooding;
sharp components;
hot surfaces;
heavy or moving components;
springs, motors, capacitors, compressors, and stored mechanical or electrical energy;
improper ventilation;
structural or property damage; and
serious bodily injury or death.

3.2 Not a Substitute for a Qualified Technician

Unless we expressly state otherwise in writing, information provided on the platform is not a substitute for an in-person inspection, diagnosis, installation, or repair by an appropriately qualified or licensed technician.

A forum contributor cannot inspect your appliance, electrical system, gas supply, installation conditions, surrounding property, local code requirements, or all circumstances affecting safety.

You are responsible for determining whether a repair or procedure is within your knowledge, competence, authorization, and legal ability to perform.

3.3 Follow Applicable Codes and Manufacturer Instructions

You must comply with all applicable:

federal, provincial, territorial, and municipal laws;
electrical, gas, plumbing, building, fire, environmental, and safety requirements;
licensing and trade-certification requirements;
manufacturer instructions;
service manuals;
recalls and safety notices; and
workplace requirements, where applicable.

Some appliance work may legally require a licensed or otherwise qualified professional depending on the jurisdiction and type of work involved.

3.4 When to Stop

Do not proceed with a repair if:

you are uncertain how to perform it safely;
the appliance cannot be properly isolated from electrical, gas, water, or other energy sources;
specialized licensing, certification, testing equipment, or training is required;
a component appears damaged in a way that could create a fire, shock, gas, refrigerant, or structural hazard; or
the procedure conflicts with manufacturer instructions or applicable law.

Where appropriate, disconnect the appliance from applicable energy sources and obtain professional assistance.

3.5 No Guarantee of Diagnosis

Appliance symptoms can have multiple causes. A diagnosis, part recommendation, repair procedure, wiring interpretation, error-code explanation, or other suggestion provided through the platform may not be correct for your particular appliance.

Model numbers, serial numbers, production revisions, regional variants, prior repairs, installation conditions, and manufacturer design changes can affect compatibility and diagnosis.

You are responsible for independently confirming part numbers, specifications, compatibility, procedures, and safety requirements before acting.

4. Community Standards

Our goal is to maintain a professional, useful, respectful, and safe appliance-repair community. You agree not to:

harass, threaten, abuse, stalk, intimidate, or discriminate against another person;
post unlawful, defamatory, obscene, hateful, fraudulent, or malicious material;
deliberately provide dangerous or materially misleading repair instructions;
impersonate another person, technician, manufacturer, business, moderator, or representative;
falsely claim qualifications, licences, certifications, employment, manufacturer authorization, or technical expertise;
post spam, repetitive advertisements, unsolicited promotions, or deceptive links;
manipulate reviews, votes, reputation systems, ratings, or community feedback;
post fake testimonials or reviews;
use the platform primarily for unauthorized commercial solicitation;
distribute malware, malicious code, phishing material, or harmful files;
scrape, harvest, or systematically collect user information without authorization;
attempt to gain unauthorized access to accounts, systems, servers, databases, or security features;
interfere with the operation, security, or integrity of the services;
post personal information belonging to another individual without lawful authority;
post content that infringes copyright, trademark, privacy, publicity, confidentiality, or other rights;
encourage conduct that violates applicable law, safety codes, manufacturer restrictions, or licensing requirements; or
use the services for any unlawful or fraudulent purpose.

We may issue additional community guidelines from time to time. Those guidelines form part of these Terms where expressly incorporated.

5. Technical Contributors, Experts and Other Members

Our platform may contain content contributed by appliance technicians, experienced members, moderators, manufacturers, suppliers, customers, or persons who identify themselves as experts.

Unless specifically stated by us in writing:

community contributors are not our employees or agents;
user profiles and stated qualifications are not necessarily independently verified by us;
we do not guarantee a contributor's credentials, experience, accuracy, or competence;
a contributor's statements do not necessarily represent our views; and
communications through the platform do not create a technician-client, contractor-customer, engineering, legal, or other professional relationship with us.

Any credential-verification program that we introduce will be governed by the specific terms stated for that program.

6. User Accounts and Account Security

Certain features may require an account.

You agree to:

provide accurate and current information;
maintain and update your account information;
keep your password and authentication information confidential;
use reasonable security measures to protect your account;
promptly notify us if you believe your account has been compromised; and
accept responsibility for activity occurring through your account to the extent permitted by law.

You must not sell, transfer, rent, or share an account in a manner that compromises platform security or circumvents these Terms.

We may require account verification or additional security measures where reasonably necessary.

7. User-Generated Content

7.1 Your Content

“User Content” includes material that you submit, upload, publish, transmit, display, or otherwise make available through the services, including:

questions;
answers;
comments;
reviews;
photographs;
videos;
diagrams;
repair procedures;
model and part information;
attachments;
messages; and
other submissions.

You retain ownership of intellectual-property rights you lawfully hold in your User Content.

7.12 Licence to Operate the Platform

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, adapt for technical purposes, display, communicate, distribute, and otherwise use that content as reasonably necessary to:

operate and maintain the services;
display your contribution to other users;
moderate and administer the community;
provide search and archival functionality;
protect users and enforce these Terms; and
promote the existence and usefulness of the PCI Community and its content.

This licence does not transfer ownership of your User Content to us.

Where permitted by law and reasonably necessary to exercise this licence, you agree not to assert moral rights against us in connection with the permitted use of the particular User Content you voluntarily submit.

7.3 Your Representations

You represent that:

you own the User Content or have sufficient rights and permission to submit it;
its submission and our permitted use will not infringe another person's rights;
the content is not knowingly false, fraudulent, or unlawfully misleading; and
you have obtained any necessary consent before posting another person's personal information or image.

7.4 Public Content

Forum posts and other content identified as public may be visible to anyone, including persons who do not have an account, and may be indexed by search engines.

Do not post confidential, private, proprietary, or sensitive information that you do not want made public.

8. Moderation and Removal of Content

We may, but are not obligated to, monitor, review, edit, refuse, restrict, move, close, hide, or remove User Content where we reasonably believe it:

violates these Terms;
creates a safety concern;
is inaccurate in a way that could cause material harm;
infringes legal rights;
constitutes spam or unauthorized promotion;
disrupts community operations;
exposes us or another person to legal or security risk; or
is otherwise inappropriate for the purpose of the platform.

Moderation decisions may involve judgment and are not guaranteed to be error-free.

We may preserve content or related records where reasonably required for legal, security, fraud-prevention, regulatory, or dispute-resolution purposes.

9. Commercial Posts, Reviews, Endorsements and Conflicts of Interest

Users must not disguise advertising or commercial promotion as independent technical advice or an impartial review.

If you have a material connection to a product, manufacturer, supplier, repair business, affiliate program, sponsor, or other commercial interest that could reasonably affect how readers evaluate your recommendation, you must clearly disclose that connection.

Reviews and testimonials must reflect genuine experience and must not contain knowingly false or misleading claims.

We may remove undisclosed promotions, fake reviews, manipulated testimonials, or other deceptive commercial content.

10. Intellectual Property

Except for User Content and third-party material, the services and their original content, software, design, branding, graphics, logos, databases, organization, and other materials are owned by or licensed to Parts of Canada Ltd. and may be protected by Canadian and international intellectual-property laws.

Nothing in these Terms transfers ownership of our intellectual property to you.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use our services for their intended lawful purposes.

You may not, without our prior written permission:

reproduce substantial portions of the site or databases;
republish our proprietary content for commercial purposes;
use automated systems to systematically extract or scrape content;
remove copyright, trademark, or proprietary notices;
reverse engineer software except to the extent such restriction is prohibited by law;
create a competing database from material systematically extracted from the services; or
use our trademarks or branding in a manner likely to cause confusion regarding sponsorship, affiliation, or authorization.

11. Copyright and Intellectual-Property Complaints

We respect intellectual-property rights.

If you believe that content available through our services infringes your copyright, trademark, or other intellectual-property rights, please contact:

Parts of Canada Ltd.

PO Box 415, Main Station

Okotoks, Alberta T1S 1A6

Canada

Intellectual-Property Notices Email: admin@partsofcanada.ca Your notice should identify:

the owner of the intellectual-property right or authorized representative;
the copyrighted work, trademark, or other protected material at issue;
the specific content or location alleged to infringe;
the nature of the alleged infringement;
relevant date and time information where applicable; and
sufficient contact information to communicate with you.

Where Canada's statutory notice-and-notice regime or another applicable legal process applies to us, we will process compliant notices in accordance with applicable law.

12. Appliance Parts Store and Product Purchases

Purchases made through our online store may also be governed by additional policies displayed at checkout or incorporated into the transaction, including our:

Shipping Policy;
Returns and Refund Policy;
Warranty Policy;
Privacy Policy; and
any product-specific terms disclosed before purchase.

If an additional policy conflicts with these Terms regarding a specific transaction, the more specific transaction term will govern to the extent permitted by law.

12.1 Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, compatibility information, prices, and availability.

However, appliance manufacturers may change designs, supersede part numbers, substitute components, or revise specifications.

Before installation, you should verify that the purchased part is appropriate for the exact appliance model, serial range, configuration, voltage, fuel type, and application.

12.2 Installation

The sale of a part does not represent that the purchaser is legally or technically qualified to install it.

Certain components must be installed, adjusted, tested, or commissioned by a qualified or licensed person.

12.3 Pricing and Errors

Prices are displayed in the currency identified on the website and are subject to applicable taxes, shipping charges, duties, or other disclosed charges.

We may correct genuine typographical, technical, inventory, or pricing errors, subject to applicable consumer-protection law.

We will not rely on this provision to engage in deceptive pricing practices.

12.4 Order Acceptances

An order submission does not necessarily constitute final acceptance by us.

To the extent permitted by applicable law, we may refuse or cancel an order for legitimate reasons including:

product unavailability;
payment authorization failure;
suspected fraud;
shipping restrictions;
a material product-listing error; or
legal or regulatory restrictions.

If we cancel an order after payment has been collected, we will provide the refund required by applicable law and our published policies.

12.5 Consumer Rights Preserved

Nothing in these Terms eliminates statutory warranties, implied conditions, cancellation rights, refund rights, or other protections that cannot legally be waived under applicable federal, provincial, or territorial consumer-protection law.

13. Manufacturer Names, Trademarks and Compatibility References

References to appliance manufacturers, brand names, model numbers, part numbers, trademarks, or product photographs may be used for identification, compatibility, informational, or resale purposes.

Unless expressly stated otherwise, such references do not mean that Parts of Canada Ltd. is endorsed, sponsored, authorized, certified, or affiliated with the relevant manufacturer.

All third-party trademarks remain the property of their respective owners.

14. Recalls and Safety Notices

Manufacturers and governmental authorities may issue recalls, safety notices, service bulletins, or product warnings.

Information on our platform may not reflect every recall or safety notice immediately.

Before repairing or continuing to use an appliance that presents an unusual safety concern, users should consider checking current manufacturer and governmental recall information.

Where a known recall or mandatory safety issue applies, recall instructions and applicable legal requirements should take priority over ordinary repair guidance.

15. Privacy

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy and applicable privacy law.

The Privacy Policy should be read together with these Terms.

Depending on your location and the nature of the transaction, applicable privacy legislation may include federal and/or provincial private-sector privacy legislation.

You should not post unnecessary personal information in public forum areas.

Privacy-related inquiries may be directed to our Primary Contact using the information in Section 31.

16. Electronic Communications and Marketing

By creating an account, making a purchase, or contacting us electronically, you consent to receiving transactional and service-related electronic communications reasonably necessary to administer your account, respond to requests, fulfill orders, provide security notices, or operate the services.

Marketing and promotional electronic communications will be sent only in accordance with applicable Canadian anti-spam legislation and other applicable law.

Where consent is required for commercial electronic messages, we will use the form of consent required by law and provide applicable identification and unsubscribe mechanisms.

You may unsubscribe from marketing communications through the mechanism provided in the communication.

Unsubscribing from marketing does not necessarily prevent us from sending non-promotional messages required to administer an existing transaction, account, security matter, or legal obligation.

17. Third-Party Websites and Services

Our services may contain links to third-party websites, manufacturers, payment processors, shipping providers, videos, resources, or other services.

Third-party services are independently operated and may have separate terms and privacy policies.

We do not control and are not responsible for third-party content, availability, security, products, representations, or practices, except to the extent liability cannot lawfully be excluded.

A link does not by itself constitute endorsement.

18. No Warranty Regarding Community Information

To the maximum extent permitted by applicable law, community and informational portions of the services are provided on an “as available” and “as is” basis.

We do not guarantee that:

every answer will be accurate, complete, current, or appropriate;
a suggested repair will resolve a problem;
a particular part will be the sole cause of a reported symptom;
User Content has been independently verified;
the services will always be uninterrupted or error-free; or
all harmful, inaccurate, or inappropriate content will be detected or removed immediately.

This section does not limit any warranty or consumer right that cannot legally be excluded.

19. Assumption of Risk

You acknowledge that deciding whether to inspect, disassemble, diagnose, service, repair, modify, install, or test an appliance involves your own judgment and may create risks.

To the extent permitted by law, you assume the ordinary risks arising from repair activities that you voluntarily undertake based on information obtained through the platform.

This provision does not exclude liability where liability cannot lawfully be excluded, including any rights available to consumers under applicable legislation.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Parts of Canada Ltd. and its directors, officers, employees, affiliates, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or purely economic damages arising from your use of free informational or community content, including loss of data, loss of profits, business interruption, or loss arising from reliance on User Content.

Where liability may lawfully be limited but not excluded, our aggregate liability arising from free community or informational services will be limited to the greater of:

the amount you paid us specifically for the service giving rise to the claim during the twelve months before the event giving rise to the claim; or
CAD $100.

For claims arising from the purchase of goods, any limitation will be subject to applicable consumer-protection legislation, statutory warranties, and other non-waivable rights.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability or consumer remedy that applicable law prohibits us from excluding or limiting.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold Parts of Canada Ltd., its directors, officers, employees, affiliates, and agents harmless from third-party claims, losses, damages, liabilities, and reasonable costs arising directly from:

User Content you unlawfully submit;
your infringement of another person's intellectual-property or privacy rights;
fraudulent or unlawful use of the services; or
your material breach of these Terms.

This provision does not require you to indemnify us for our own negligence, wrongdoing, or conduct for which indemnification cannot lawfully be required.

22. Suspension and Termination

We may suspend, restrict, or terminate access to an account where reasonably necessary because of:

a material or repeated breach of these Terms;
fraud or suspected fraud;
threats to safety or security;
abusive conduct;
unlawful activity;
intellectual-property infringement;
attempts to compromise the services;
significant misuse of community features; or
legal or regulatory requirements.

Where reasonable in the circumstances, we may provide notice or an opportunity to correct the issue.

We may act without advance notice where immediate action is reasonably necessary to protect users, the public, our systems, legal rights, or platform security.

You may stop using the services at any time and may request account closure in accordance with our account and privacy procedures.

Provisions that by their nature should survive termination will continue to apply, including intellectual-property rights, limitations of liability, indemnification obligations, dispute provisions, and accrued payment obligations.

23. Changes to the Services

We may modify, suspend, discontinue, or replace features of the services for operational, security, commercial, legal, or technical reasons.

Where a change materially affects an existing paid service or consumer right, we will provide any notice or remedy required by applicable law.

7. Changes to These Terms

We may update these Terms from time to time.

When changes are material, we will provide notice in a manner appropriate to the circumstances and as required by applicable law, such as by:

posting an updated version;
updating the “Last Updated” date;
displaying a notice through the website or account; or
sending an electronic notice where appropriate.

Changes will not retroactively eliminate accrued statutory consumer rights.

Where applicable law requires renewed consent to a material contractual change, we will obtain it.

25. Governing Law and Jurisdiction

Subject to mandatory consumer-protection, privacy, language, jurisdictional, and other laws that apply based on your residence or circumstances, these Terms and disputes relating to them are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Subject to any mandatory right you have to commence proceedings in another jurisdiction, the courts located in Alberta, Canada will have jurisdiction over disputes relating to these Terms.

Nothing in this section prevents a consumer from relying on a mandatory jurisdictional right provided by the law of the consumer's province or territory.

26. Québec Users and French-Language Requirements

Where Québec law applies, these Terms and associated contractual documents will be made available in French in accordance with applicable language requirements.

Where required by law, a user will be bound by an English or other non-French version only after the French version has been provided and the user has expressly chosen to contract in the other language.

Nothing in these Terms is intended to restrict rights available under Québec consumer-protection, privacy, language, or other mandatory legislation.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where legally permitted, and the remaining provisions will continue in effect.

28. No Waiver

Our failure to enforce a provision of these Terms on one occasion does not constitute a waiver of that provision or our right to enforce it later.

29. Assignment

You may not transfer your contractual rights or obligations under these Terms without our consent where such restriction is permitted by law.

We may transfer these Terms in connection with a legitimate corporate reorganization, financing, merger, acquisition, or sale of substantially all relevant business assets, subject to applicable privacy, consumer-protection, and other laws.

30. Entire Agreement

These Terms, together with the policies and transaction-specific terms expressly incorporated by reference, constitute the agreement between you and us concerning the services to which they apply.

They supersede prior discussions or representations regarding those services, except where applicable law provides otherwise.

31. Contact Information

Questions, legal notices, and general inquiries regarding these Terms may be directed to:

Parts of Canada Ltd.

Operating as Ask Parts of Canada / PCI Community

PO Box 415, Main Station

Okotoks, Alberta T1S 1A6

Canada

General Email: info@partsofcanada.ca

Telephone: +1 587-700-6700

Primary Contact

Muhammad Gulfam

Email: web@partsofcanada.ca

Privacy and administrative inquiries may also be directed to the Primary Contact above.

Intellectual-Property Notices

Email: admin@partsofcanada.ca

32. Acknowledgement

By accessing or using the services after these Terms become effective, you acknowledge that you have had an opportunity to review them and agree to be bound by them, subject always to any rights that cannot legally be waived under applicable law.