Privacy Policy

Effective Date: August 1, 2026

Last Updated: August 22, 2026

Parts of Canada LTD, operating the Ask Parts of Canada website and PCI Community (“Parts of Canada,” “Ask Parts of Canada,” “PCI Community,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, safeguard, and otherwise handle personal information when you:

visit or use our website and community forum;
create or manage an account;
post questions, replies, ratings, reviews, photographs, files, or other community content;
purchase appliance parts or other products through our store;
communicate with our customer service or technical support teams;
subscribe to newsletters, product updates, or marketing communications; or
otherwise interact with us online or offline.

We handle personal information in accordance with applicable Canadian privacy laws, which may include the Personal Information Protection and Electronic Documents Act (“PIPEDA”), applicable provincial private-sector privacy legislation, including the Personal Information Protection Act of Alberta and the Personal Information Protection Act of British Columbia, and, where applicable, Québec legislation governing the protection of personal information in the private sector.

This Privacy Policy should be read together with our Terms of Service, Forum Rules, and any additional privacy notices that may be presented when specific personal information is collected.

1. Accountability and Privacy Officer

We are responsible for personal information under our control, including personal information that may be processed on our behalf by third-party service providers.

We have designated a person responsible for overseeing our privacy practices and responding to privacy inquiries and requests.

Privacy Officer

Parts of Canada LTD

PO Box 415, Station Main

Okotoks, Alberta T1S 1A6

Canada

Email: info@partsofcanada.ca

Telephone: +1 587 700-6700

Questions, concerns, access requests, correction requests, or complaints regarding this Privacy Policy or our handling of personal information may be directed to our Privacy Officer.

2. What is Personal Information?

For purposes of this Privacy Policy, “personal information” generally means information about an identifiable individual, whether recorded alone or together with other information.

Depending on the circumstances, personal information may include your name, email address, telephone number, mailing address, billing information, account identifiers, transaction history, online identifiers, IP address, device information, and communications with us.

Information that has been aggregated or de-identified so that it can no longer reasonably be associated with an identifiable individual may not be considered personal information under applicable law.

3. Personal Information We Collect

We limit the collection of personal information to information that is reasonably necessary for identified business purposes.

A. Account and Profile Information

When you create or maintain an account, we may collect:

username or display name;
email address;
password or authentication credentials;
account preferences;
profile photograph or avatar;
optional biographical or profile information;
account status and activity records; and
information needed to authenticate or secure your account.

Passwords should be stored using appropriate security protections and are not intended to be available to our staff in readable form.

B. Community and Forum Contributions

When you participate in our community, we may collect and display information you voluntarily submit, such as:

questions and troubleshooting requests;
replies and comments;
appliance model or serial information you choose to provide;
ratings and reviews;
photographs and videos;
documents or attachments;
usernames or profile information associated with your posts; and
other information you choose to publish.

Important: Community content may be publicly accessible and may be indexed by search engines. You should not post confidential information, financial information, passwords, government identification numbers, or other sensitive personal information in public forum areas.

C. Order and Transaction Information

If you purchase appliance parts or other products, we may collect:

name;
billing address;
shipping address;
email address;
telephone number;
products purchased;
order amount;
order history;
delivery or shipping information;
refund, return, and warranty information; and
related customer-service communications.

Payment-card transactions may be processed through third-party payment processors. We may receive transaction-related information such as payment status, payment method type, or a limited payment identifier, but we do not intend to store complete payment-card numbers or security codes unless expressly stated and handled in accordance with applicable payment-security requirements.

D. Customer Service and Communications

When you contact us, we may collect:

your name and contact details;
copies of emails, messages, support tickets, or other correspondence;
information concerning an order, appliance, part, account, or forum issue; and
any other information you voluntarily provide.

Telephone or support communications may be documented for quality assurance, training, security, dispute resolution, or customer-service purposes where permitted by law.

E. Technical and Usage Information

When you access our website or services, certain information may be collected automatically, including:

IP address;
browser type and version;
device type;
operating system;
device identifiers;
approximate geographic region derived from IP address;
referring and exit URLs;
pages viewed;
search queries;
dates and times of access;
session duration;
interactions with website features;
error reports and diagnostic information; and
security, fraud-prevention, and bot-detection information.

We use this information to operate, secure, troubleshoot, measure, and improve our website and services.

F. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, log files, and similar technologies to:

maintain login sessions;
remember preferences;
operate shopping-cart functionality;
secure accounts and prevent fraud;
understand website traffic and performance;
diagnose technical issues;
measure the effectiveness of content or campaigns; and
provide functionality requested by users.

Where required by applicable law, we will seek appropriate consent before using non-essential tracking technologies.

You may be able to control cookies through your browser or through any cookie-management tools we make available. Disabling certain cookies may affect website functionality.

4. How We Collect Personal Information

We may collect personal information:

directly from you;
automatically through your use of our website;
from payment processors, shipping providers, authentication providers, or other service providers;
from publicly available sources where permitted by law; or
from another person where you have authorized that person to provide information to us.

We will identify the purposes for collecting personal information before or at the time of collection, unless the purpose would be obvious to a reasonable person in the circumstances or applicable law permits otherwise.

5. How We Use Personal Information

We may use personal information for purposes including:

A. Operating Our Website and Services

To:

create and manage user accounts;
authenticate users;
provide community and forum functionality;
display user-generated content;
operate shopping-cart and checkout functions;
process orders;
coordinate shipping and delivery;
process returns, refunds, and warranty requests; and
provide requested products and services.

B. Customer Service and Communications

To:

respond to questions and support requests;
provide order confirmations and status updates;
communicate about account or forum activity;
respond to complaints;
resolve disputes; and
provide important administrative, security, or service notices.

C. Improving Our Services

To:

analyze site traffic and usage;
improve navigation and search functionality;
diagnose technical issues;
develop or improve products and features;
understand customer preferences;
conduct internal analytics; and
measure website and community performance.

Where reasonably practicable, we may use aggregated or de-identified information for analytics and improvement activities.

D. Security, Fraud Prevention, and Enforcement

To:

detect, investigate, and prevent fraud;
identify malicious or automated bot activity;
protect accounts and transactions;
investigate security incidents;
detect misuse of our community or services;
enforce our Terms of Service and Forum Rules;
protect our users, employees, systems, and business; and
comply with legal and regulatory requirements.

E. Marketing and Promotional Communications

Where permitted by law, we may use your contact information to send newsletters, promotions, product announcements, educational content, or other commercial electronic messages.

We will comply with applicable Canadian anti-spam requirements. Where consent is required, we will seek the appropriate form of consent, and our commercial electronic messages will include a method for unsubscribing.

You may withdraw your consent to marketing communications at any time by using the unsubscribe mechanism provided in the message or contacting us.

You may continue to receive transactional or service-related communications that are necessary to administer your account, fulfill an order, address security matters, or provide services you requested.

6. Consent

We obtain consent for the collection, use, or disclosure of personal information where required by law. The form of consent may vary depending on:

the sensitivity of the information;
the purpose for which the information is being collected, used, or disclosed;
your reasonable expectations; and
applicable legal requirements.

Consent may be express or implied where permitted by law.

We will generally seek express consent where personal information is sensitive, where the proposed use or disclosure would not reasonably be expected, or where applicable law otherwise requires express consent.

You may withdraw your consent to certain uses or disclosures of personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products, services, or website functionality.

7. When We Share Personal Information

We do not sell or rent personal information to third parties for their independent marketing purposes. We may disclose personal information in the circumstances described below.

A. Service Providers

We may provide personal information to trusted service providers that perform services on our behalf, including providers of:

website hosting;
cloud infrastructure;
payment processing;
fraud prevention;
order management;
shipping and logistics;
email delivery;
customer support;
data analytics;
website security;
backup and data storage;
professional consulting; and
other technology or operational services.

Service providers are authorized to process personal information only as necessary to provide services to us or as otherwise permitted by applicable law and contractual arrangements.

B. Payment Processors and Financial Institutions

Information necessary to complete transactions may be disclosed to payment processors, financial institutions, card networks, fraud-prevention providers, or related payment-service providers.

Their handling of payment information may also be governed by their own privacy policies.

C. Shipping and Fulfillment Providers

We may disclose your name, shipping address, contact information, and order-related information to couriers, postal services, warehouses, distributors, or fulfillment providers as necessary to deliver products.

D. Legal and Regulatory Requirements

We may disclose personal information where permitted or required by law, including in response to:

court orders;
subpoenas;
warrants;
lawful demands from regulatory or law-enforcement authorities;
statutory reporting requirements; or
other valid legal processes.

We may also disclose information where permitted by law to investigate fraud, protect our legal rights, enforce agreements, recover debts, or protect the safety, rights, or property of our users, personnel, business, or the public.

E. Business Transactions

If all or part of our organization is involved in a proposed or completed merger, acquisition, financing, reorganization, sale of assets, insolvency proceeding, or similar business transaction, personal information may be disclosed as permitted by applicable law and subject to appropriate confidentiality safeguards.

F. With Your Consent

We may disclose personal information to another party where you direct us or provide consent.

8. Public Forum Information

The PCI Community is designed to facilitate public discussion. Information you publish in public areas of the forum may be:

visible to registered and unregistered visitors;
associated with your username or profile;
copied or shared by other users;
indexed by external search engines; and
retained in cached, archived, quoted, or search-engine copies even after content is modified or removed from our active website.

You should carefully consider what information you make public.

We may moderate, edit, restrict, archive, or remove community content in accordance with our Terms of Service, Forum Rules, legal obligations, or legitimate security and community-management purposes.

9. Cross-Border Processing and Storage

Our service providers may process or store personal information in Canada or in other jurisdictions.

Where personal information is transferred to a service provider outside your province or outside Canada, it may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law-enforcement agencies, national-security authorities, or other governmental authorities in accordance with local law.

We remain responsible for personal information under our control and use contractual, administrative, technical, and organizational measures appropriate to the circumstances when engaging service providers.

Where applicable law requires a privacy impact assessment or other assessment before transferring personal information outside a jurisdiction, we will undertake the required assessment.

You may contact our Privacy Officer for additional information about our service-provider practices.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legitimate business, legal, accounting, security, and regulatory requirements.

Retention periods may depend on factors such as:

the nature and sensitivity of the information;
the duration of your relationship with us;
warranty and product-support requirements;
tax and accounting obligations;
limitation periods;
dispute-resolution requirements;
fraud-prevention and security needs; and
legal or regulatory obligations.

When personal information is no longer required, we will securely destroy, delete, anonymize, or de-identify it in accordance with our retention practices and applicable law.

Certain public forum content may be retained for community continuity, moderation, legal, archival, or integrity purposes, subject to applicable privacy law and our Terms of Service.

11. Safeguarding Personal Information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity, amount, format, and use of the personal information under our control.

These safeguards may include:

access controls and role-based permissions;
password and authentication controls;
encryption where appropriate;
secure communications protocols;
network and application security controls;
security monitoring and logging;
malware and intrusion protections;
data backups;
staff confidentiality obligations;
privacy and security training;
vendor-security requirements;
vulnerability management; and
incident-response procedures.

No website, database, or electronic transmission can be guaranteed to be completely secure. Users are responsible for protecting their own passwords, devices, and account credentials and should notify us promptly if they suspect unauthorized account access.

12. Privacy and Security Incidents

We maintain processes designed to identify, investigate, contain, document, and respond to privacy and security incidents.

If a breach of security safeguards involving personal information creates a level of risk that triggers notification or reporting obligations under applicable privacy legislation, we will provide required notifications to affected individuals and applicable privacy regulators within the time and manner required by law.

We may maintain records of privacy breaches or confidentiality incidents where required.

13. Your Privacy Rights

Depending on the law applicable to you, you may have rights relating to your personal information, including the right to:

request access to personal information we hold about you;
request information about how that information has been used or disclosed;
request correction of inaccurate or incomplete personal information;
withdraw consent, where processing is based on consent and withdrawal is legally available;
ask questions or make a complaint about our privacy practices; and
exercise additional privacy rights available under applicable provincial legislation.

To exercise a privacy right, contact our Privacy Officer using the information in Section 1. We may take reasonable steps to verify your identity before responding to a request.

Access rights are subject to exceptions permitted or required by law.

14. Québec Residents

Where Québec privacy legislation applies, we will comply with applicable requirements governing the protection of personal information in the private sector.

Depending on the circumstances and applicable legal requirements, Québec residents may have rights relating to:

access to personal information;
correction of inaccurate information;
withdrawal of consent;
obtaining information about the categories of persons who have access to their personal information within the organization;
obtaining information regarding applicable retention periods;
receiving information regarding whether personal information may be communicated outside Québec; and
other rights made available by applicable Québec legislation.

Where required, we will conduct privacy impact assessments for projects, systems, service-provider arrangements, or transfers involving personal information.

Requests from Québec residents may be submitted to our Privacy Officer.

15. Alberta and British Columbia Residents

Where the Personal Information Protection Act of Alberta or the Personal Information Protection Act of British Columbia applies, we will handle personal information in accordance with the applicable provincial requirements governing private-sector organizations.

These laws may provide rights relating to access, correction, consent, reasonable collection, use and disclosure, safeguards, and accountability.

16. Children and Youth

Our website and services are intended for a general audience and are not designed specifically for young children.

We do not knowingly seek to collect personal information from children who are not legally capable of providing meaningful consent without appropriate authorization.

Where we become aware that appropriate parental or guardian consent is required by applicable law, we may request such consent or take reasonable steps to delete or restrict the relevant personal information.

Parents or guardians who believe that a child has provided us with personal information inappropriately may contact our Privacy Officer.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social-media platforms, manufacturers, suppliers, or other external services.

We do not control the privacy practices of independent third parties and are not responsible for their privacy policies, security practices, or content.

We encourage you to review the privacy policies of any third-party service before providing personal information.

18. Automated Security and Fraud-Prevention Tools

We may use automated tools to help detect spam, fraudulent transactions, account abuse, malicious bots, unusual login activity, or other security threats.

Such tools may analyze information including IP addresses, device information, account activity, transaction data, and behavioural indicators.

Where an automated decision-making system is used in a manner that triggers specific transparency or individual-rights obligations under applicable privacy legislation, we will provide the information and procedures required by that legislation.

19. Browser Privacy Controls

Some browsers offer “Do Not Track” or similar privacy signals. Because there is not necessarily a uniform industry standard governing all such signals, our website may not respond to every browser-based signal.

Where applicable law requires recognition of a particular consent or privacy preference mechanism, we will implement reasonable measures to comply.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

changes to our services or business practices;
new technologies;
changes in service providers;
legal or regulatory developments; or
improvements to our privacy program.

When we make changes, we will update the “Last Updated” date shown at the beginning of this Policy.

If a change materially affects how we collect, use, or disclose personal information, we will provide additional notice or seek new consent where required by law.

We encourage you to review this Privacy Policy periodically.

21. Complaints and Regulatory Authorities

We encourage you to contact our Privacy Officer first if you have a question or concern about our privacy practices. We will investigate privacy complaints and respond within a reasonable period.

Where applicable, you may also have the right to submit a complaint to the privacy regulator with jurisdiction over your personal information, which may include:

the Office of the Privacy Commissioner of Canada;
the Office of the Information and Privacy Commissioner of Alberta;
the Office of the Information and Privacy Commissioner for British Columbia; or
the Commission d’accès à l’information du Québec.

22. Contact Us

For questions about this Privacy Policy, our privacy practices, or to make an access, correction, consent-withdrawal, or complaint request, please contact: